CBNME FM Power 30: Jamal Abdulla Lootah, Ranks 1st

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Jamal Abdulla Lootah is the Group CEO of Imdaad, a Dubai-based group of companies that provides integrated, sustainable facilities management services that enhance operational efficiencies of physical assets.

Ranked first in CBNME’s FM Power 30, Lootah was previously the Director of Human Resources and General Administration at Dubai World, a global investment company launched in 2006 with more than 50,000 employees in over 100 cities and a revenue of US$18 billion (2008), Lootah started his career with the Security Department of Dubai Port Authority and is highly renowned for his outstanding leadership style, excellent administrative skills, and the ability to build and maintain a company culture with a 95+% employee satisfaction rate.

A big believer in innovation and foreseeing change, Lootah is a lifelong learner who reads extensively about past and present business and technology leaders like Steve Jobs and Jack Welch. A father of seven children and a frequent participant in local marathons and equestrian adventures, Lootah enjoys spending quality time with his family, and is an avid fan of classic cars, Arabian horses, and motorcycles.

During the past year, Imdaad has consolidated its market leadership by successfully onboarding prestigious new clients including Abu Dhabi Business Hub, a premium Mussafah district business park that serves as home to some of the emirate’s most exciting new start-ups and ventures. The company also remains the preferred service provider for the nation’s major seaports, harbors, and financial institutions.

Imdaad has also played a significant role in the success of Expo 2020 Dubai by delivering on its five-year Total Facilities Management (TFM) services contract at Expo Village, its official residential district. Encompassing a total area of around 4,892,040 square feet, the contemporary gated community features several clusters of residential units together with a diverse range of retail outlets and community amenities.

Isnaad, a subsidiary of Imdaad and an award-winning Soft Facilities Management service provider, strengthened its presence across key sectors and steadily expanded its footprint in the region. The company won contracts worth AED 60 million throughout 2021 and renewed over 75% of its existing contracts, expanding its market presence throughout the country.

2021 was a highly positive year for Imdaad despite challenges facing the FM sector resulting primarily from slowing global economic growth, with a considerable increase in new contracts and renewals resulting in an impressive 95% customer retention rate.

This string of successes has continued well into 2022. In only the last few months, the company has expanded its business scope considerably by inking a number of lucrative deals with major cultural entities such as the Dubai Culture and Arts Authority, leading educational institutions such as The Indian High Group of Schools, and the Green Community, one of Dubai’s most high-profile residential areas.