Accelerating FM Growth: Group CEO of EFS, Tariq Chauhan
EFS Facilities Services Group crosses AED 1.2bn in new projects therefore strengthening its leadership position within the industry and reinforcing the Group’s ethical business practices
Integrated facilities management provider EFS Facilities Services Group (EFS) has started 2022 on a high note by announcing its financial results for the first financial quarter of 2022. The people first organization amassed strategic contract wins worth AED 1.2 billion in the first quarter, strengthening its leadership position within the industry and reinforcing the Group’s ethical business practices.
The recent contract awards include a mega soft services contract for Jeddah Airport and multiple iconic projects in UAE, Saudi, and others in the Group’s GCC operations. Tariq Chauhan, Group CEO of the FM conglomerate, said that EFS has crossed five billion in contracts backlog with these recent wins and remains a preferred FM partner of choice for major players across the regions where EFS is present. EFS has maintained over 97% contract retention and compounded annual growth of 20% for more than a decade since 2010.
The Group’s strategic growth has accelerated the FM market share in the region, bringing key clients into the portfolio across its Global operations. Several projects, such as a Technology Major, landmark aviation projects and many more, became part of the strategic market acquisition for EFS to deliver extraordinary services. Earlier in the year, EFS also announced new appointments across the Group, which saw internal and external promotions and additions to the team to contribute to its growth and expansion.
Supporting the Group’s growth on a path to becoming a billion-dollar conglomerate, EFS Facilities Services Group continues to practice a ‘people first’ agenda starting from its own organization and is expected to achieve a lot more before 2022 comes to a close.
People-First Company Policy
Adding to the continuation of excellence recognition, EFS has also received the prestigious Taqdeer Award for its contribution to Expo 2020 Dubai’s Worker Welfare and Health & Safety standards, implementing the best labor practices and exceptional service towards Expo 2020 while maintaining highly engaged and motivated staff. The Taqdeer Awards is an initiative of His Highness Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai and Chairman of The Executive Council, honoring laborers and construction industry-related companies for excellence.
The Taqdeer Awards and Expo 2020 Dubai honor is particularly special because it recognizes EFS’s role in raising standards in worker welfare and enhancing the relationship between the two stakeholders.
Group CEO of EFS, Tariq Chauhan said: “The concept of ‘People First’ evolved with my journey at EFS, where business is centered around people. They directly render more than two-thirds of services, and most of the cost of running the company is also related to them. I realized that for employee happiness is integral to company wellbeing. I adopted ‘People First’ as my crucial strategy to build an organization where employee happiness and self-actualization actually mattered. In our outreach to build a true People First Organization, we realized that the company’s Human Resources focus must rest with the engagement of its blue-collar workforce. Their inclusivity in the organizational mainstream mattered, so we worked to build a unique bond by focusing on their core issues. We created a dedicated strategy based on six pillars of worker welfare: mental health & wellbeing, family, quality living, recreation, financial safety, and learning & development.”
EFS on a path to become a billion-dollar company by 2025
Tariq Chauhan states, “EFS’s accelerated growth will set the company on the course of achieving to a billion-dollar revenues with these new wins and business in the pipeline by 2025, the Group is ready for its next quantum jump.”
EFS prides itself with an iconic client portfolio in integrated facilities management that includes more than 200 large multinational groups, Fortune 500 companies and more. Tariq Chauhan further adds, “Although the FM industry faces multiple business continuity challenges, EFS Group realized early on the triggers and adapted to the realities of a market coming out of a pandemic that paralyzed and accelerated the business ecosystem at the same time. Tariq Chauhan voiced his opinion “Technology preparedness is one factor to reckon with, as technology has its scalability limitations, and the company can come to a standstill if the choice of technology is not implemented correctly. The various new systems and applications are quickly changing the FM executive’s routines with more productive outcomes. For instance, the new age CAFM systems and mobile apps are helping executives and field teams to monitor live operations through dashboards and webcams. These provide critical information to manage off-site supervision and surveillance through live dashboards during the COVID crisis. Its compliances have pushed the industry to think beyond and align FM in express technology mode. COVID gave us abundant opportunities to transform, and our technology preparedness was one such opportunity. Despite the market downturn and being 10% over the budget, EFS was able to retain 100% employees with zero deductions and also create more job opportunities, offer sustainable service delivery, as well as develop technology integration along with proactive client and staff engagement.”
The Company has also been very proactive in supporting endeavors and initiatives in the use of technology and innovation through remote working, automation, CAFM operations, decontamination, real-time monitoring, and financial safety and security.
The impressive Q1 performance by the Group can be attributed to many reasons, such as having a dedicated team that ensures they deliver quality and above standard projects at all times, forward-thinking leadership, and adoption of best and sustainable industry practices, in addition to its customer-centric approach in all its dealings.
The multi-award-winning Group has also seen an expansion in several aspects of its operation, and this is evident in the resulting performance in its latest contract wins