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Terex to ensure smooth operation for their customers despite obstacles posed by coronavirus


Guided by our Terex Way values, our team members are working together to serve our customers while following strict preventive guidelines to ensure everyone’s safety.  We are shipping equipment.  Parts operations, parts fabrication, service centers, logistics and shipping operations are running.  Globally, our parts customer service is open with team members working remotely, equipped with the required tools and access to respond to customer inquiries.  We remain well-positioned to serve customers through a number of channels, including parts.terex.com for Materials Processing businesses, gogenielift.com for Genie, utilitiesparts.terex.com for Terex Utilities, and Terex Service Centers, call centers and other flexible delivery alternatives.

Safety First

We are following stringent precautions to keep our team members safe.  From the earliest days of the outbreak, Terex has been implementing the advice and guidance of the World Health Organization and the Centers for Disease Control and Prevention as well as following local country directives and guidance.  Team members who can work remotely are doing so.  For those working on-site, we are following recommended preventive protocols including staggering shifts, reducing team member concentration, disinfecting surfaces, sending team members home if they ill, and establishing guidelines for quarantine and other steps to keep the work environment safe.

Plans to Resume Manufacturing

We are shipping machines to meet our customers’ needs.  However, we have temporarily suspended manufacturing operations in certain locations, responding to changing customer demand and complying with government mandates to close facilities.  We will reopen those operations at the earliest dates, safely, in compliance with local mandates and in response to customer demand.  Please see below for currently targeted operations resumption dates.

Customer Service

Each and every day, our field service team are supporting our customers. Technicians are supporting customers and others virtually (e.g., phone, video conference) as much as possible.  Our call centers remain operational with most personnel working remotely.  Technicians will be dispatched where it is safe to do so and only for business-critical situations.

Resilient Supply Chain

Terex sources materials from around the world, and our supply chain is flexible and resilient. From the outset of the COVID-19 outbreak, our supply chain teams ensured that our factories received the components and materials needed to maintain uninterrupted production.  As we implement temporary plant suspensions and production rate reductions, the focus of our supply chain teams is shifting to limiting inbound material, so we receive only what is needed to support our current production schedules.  We are working with suppliers to cancel or reschedule orders as needed.