Power 25 2021: Jack Muhs, Regional President, FedEx Express Middle East, Indian Subcontinent and Africa (MEISA), Ranks 6
Based in Dubai, Muhs leads more than 11,000 FedEx Express and TNT team members and is responsible for providing the strategic direction for the region.
He joined FedEx as an intern in 1984 while studying for his business aviation degree. After completing his studies, Muhs became a part-time package handler, and grew within the company, moving into professional, management, and executive roles across different departments and operating companies.
Prior to his appointment in MEISA, Muhs served as President and CEO of FedEx Trade Networks. He also previously served as senior vice president of US international, global planning, engineering, and trade services for FedEx Express.
Muhs holds a BBA from the University of North Dakota and an MBA from the University of Memphis. In his current role, Muhs is leading the team in transporting COVID-19 vaccines and medical aid as it is the most important work in the history of the company.
FedEx is delivering vaccines to 35 countries across the globe, and since January 2020, FedEx has delivered more than 13,000 COVID-19-related charitable shipments.
Muhs’ biggest achievement is raising his two boys. “One is a Captain in the US Air Force Intelligence group and the second is a Ramp Manager at FedEx. I’m so proud of them,” he says.
On the professional front, he says, his proudest moments are “seeing my team members grow in their careers. Especially the ones that were part of our biggest successes like our COVID-19 response. My team has grown stronger and has demonstrated to the world who we are and what we do.”
Muhs is also leading the team to introduce Roxo, the FedEx SameDay Bot, an autonomous delivery device, to Dubai. Roxo made its first international appearance outside the US in Dubai. He says: “We’ve recently completed the first phase of digitally mapping Dubai’s sidewalks and gathering data to support its future presence here in the UAE.”
As leader, he believes in delegation where the team complements his capabilities with their strengths. “Putting the needs of team members first, supporting and guiding them to accomplish a vision are the best ways a leader can grow the impact on the business and move the organisation forward faster together,” he notes.
The welfare of his team is his number one priority, he says. “I’ve always prioritised safety of my team and our customers, but when faced with a life-changing challenge like the pandemic, this was supercharged with daily messages and discussions on how to manage this challenge safely.
“Our business remains strong thanks to our team members, who I believe are heroes without capes, delivering not just pharmaceuticals, but other critical shipments that have kept trade flowing, businesses operating, and our home life functioning,” Muhs adds.