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dnata Singapore digitalises cargo operations with implementation of Hermes NG


Hermes Logistics Technologies (HLT) has completed phase one of its digitalisation collaboration with ground handler dnata Singapore, with the successful implementation of its Hermes NG Ecosystem at Changi Airport.

Now live, Hermes NG is steering all cargo-related operations at the handler’s Singapore base as the first phase of a digitisation programme, with the second phase soon to follow.

“Since implementation, the Hermes NG Ecosystem has already successfully processed more than fifty million kilogrammes of cargo, more than 3,000 flights, 20,000-unit load devices, and 50,000 air waybills at the airport,” said Yuval Baruch, Chief Executive Officer, HLT.

Phase one of the project included implementation of the latest versions of the Hermes 5 Cargo Management System, the Hermes NG Business Intelligence & Datalakes solution, as well as NG Track&Trace, and seamless integration with technology partner SpeedCargo’s CargoEye solution.

These combined modules manage all processes related to physical cargo handling, documentation, special product governance, security, mail, messaging, revenue accounting, and business intelligence.

This allows the handler to build up and break down cargo in real time, perform more efficient mail handling with less data input, and to automate myriad repetitive and time-consuming tasks.

The rapid uptake of the Hermes NG ecosystem at Singapore Airport has been the result of a strong partnership during challenging times.

“Going live following a complex project delivered during the Covid pandemic is an unprecedented success and our on-site implementation was the culmination of careful planning and strong collaboration,” said Baruch.

Travel to Singapore was not possible until October 2021, resulting in initial analysis and design sessions being carried out remotely, which made the successful implementation a true testament to both project teams.

Building on this strong foundation, phase two of the digitalisation programme will include the addition of other NG products, such as NG Landside Management powered by Nallian, integration with SpeedCargo’s CargoMind, and the implementation of modern best practices.

This further integration with technology partners’ solutions will form part of HLT’s broader strategy to bring the full benefits of collaboration and data sharing to the global air cargo industry.

Hermes’ NG Ecosystem is now streamlining all cargo handling related processes for more than 80 handlers, airlines, and airport terminals worldwide.

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