Type to search

Interviews News

Facilities Management Powerhouse: Imdaad

In the ever-changing world of business, few figures shine as brightly as Mr. Jamal Abdulla Lootah, the Group CEO of Imdaad. As a driving force behind one of the UAE’s foremost integrated facilities management companies, his leadership has propelled the organization to new heights. Today, we delve into the remarkable journey of Imdaad under his guidance, exploring the company’s 2023 performance, transformative evolution, innovative initiatives, sustainability efforts, industry prospects, leadership insights, and future expansion plans.


Imdaad’s Performance in 2023: A Continuation of Excellence


In the year 2023, Imdaad’s unwavering commitment to delivering top-tier integrated facilities management solutions to its esteemed clients has persisted. Over the initial two quarters, the company has maintained its reputation for excellence, serving some of the UAE and the region’s most prominent clients. However, this year signifies more than mere continuity; it signifies a strategic shift in Imdaad’s operational approach.


In this year, Imdaad has intensified its commitment to not only delivering the customary level of service but also fundamentally altering how clients approach their facility management. The focus has shifted from maintaining the status quo to pioneering innovative changes in daily operations. This dedication to innovation and advancement characterizes an organization that is looking to the future.


Furthermore, Imdaad has adhered to its commitment to explore opportunities for regional expansion actively. It is actively investigating possibilities in several exciting markets, underscoring its ambition to broaden its presence and influence. Such expansion initiatives reflect Imdaad’s vision of becoming a global leader in integrated facilities management.


Evolution of Services and Solutions


Over the past few years, Imdaad’s evolution has been nothing short of transformative. Moving away from conventional service delivery, the company has transitioned to a comprehensive, integrated approach. This transformation has given rise to specialized business lines like Environmental Solutions, Isnaad, Farz, and HomePro, each tailored to meet distinct client needs.


Technological integration has played a pivotal role in this evolution. By harnessing the potential of Artificial Intelligence (AI), the Internet of Things (IoT), and advanced analytics, Imdaad has optimized its operations and enhanced the customer experience. It’s no longer just about maintaining facilities; it’s about doing so intelligently and efficiently.


Moreover, sustainability has become a central focus. Initiatives like the FARZ Materials Recovery Facility (MRF) and a commitment to reducing carbon emissions highlight Imdaad’s dedication to environmental responsibility. These efforts align perfectly with regional goals, such as Dubai’s waste diversion target, positioning Imdaad as a strategic partner in achieving circular economy objectives.


Through these comprehensive transformations, technological advancements, and an unwavering commitment to sustainability, Imdaad is better equipped than ever to offer comprehensive solutions to its clients.


Innovations, Technology, and Initiatives


Imdaad’s journey towards excellence has been underpinned by its embrace of innovation and technology. The company’s integration efforts have been groundbreaking in today’s market.


The use of advanced Computer-Aided Facilities Management (CAFM) software powered by AI has been a game-changer. Robotics and IoT solutions have also been utilized to great effect. The intelligent facilities management platform, Imtedaad, provides real-time insights into asset performance and trends, facilitating predictive maintenance recommendations and corrective actions.


Additionally, Imdaad has leveraged Oracle Fusion technology to create an advanced ERP module field cloud system. This system optimizes resource allocation, enabling the provision of cost-effective solutions to clients.


Partnerships have been another avenue for innovation. Collaborations with organizations like Disrupt-X have led to pioneering solutions, such as the Smart Water Analyzer device for monitoring water quality. These initiatives underscore Imdaad’s commitment to pushing the boundaries of what is achievable in integrated facilities management.


Sustainability Initiatives


Imdaad’s commitment to sustainability goes beyond words; it is evident in concrete initiatives. A standout example is the FARZ Materials Recovery Facility (MRF), a state-of-the-art facility spanning 45,000 square meters. This facility diverts waste from landfills while significantly reducing daily CO2 emissions. Its current capacity to recover materials from waste streams is already impressive, with plans to further enhance solid waste management rates. These efforts demonstrate Imdaad’s dedication to sustainability and environmental responsibility.


Reducing carbon emissions by 50% is another ambitious goal for Imdaad, and it has taken significant steps to achieve it. The company’s waste collection vehicles run on biodiesel and utilize biocatalysts, contributing to a greener environment.


Imdaad has also actively sought partnerships with technology-focused organizations and startups to elevate waste management operations. Collaborations with companies like Tomra have resulted in sensor-based sorting technology being installed at the FARZ MRF, making it the UAE’s first automated MRF. These partnerships are not only beneficial to the environment but also to all stakeholders involved.


The Facilities Management Industry: A Shifting Landscape


The facilities management industry is undergoing a significant transformation, and Mr. Lootah views it with keen insight. The industry is adapting to evolving business and community needs, which demand responsive and flexible solutions. One notable shift is towards integrated facilities management, allowing clients to partner with a single service provider for a comprehensive range of tailored solutions. Imdaad’s holistic approach places it at the forefront of this industry evolution.


Opportunities abound in addressing shifting consumer demands driven by technological advancements and sustainability priorities. The growing demand for innovative FM solutions is a testament to this changing landscape. As the industry continues to evolve, Imdaad aims to solidify its role in shaping a sustainable future by leveraging advancements like Artificial Intelligence (AI) and the Internet of Things (IoT) to offer efficient, customer-centric, and eco-friendly solutions.


Leadership Insights: A Progressive Approach


In Imdaad’s early stages, the focus was on addressing the growing needs of Dubai’s businesses and communities through a holistic approach. The aim was to ensure that solutions were not only responsive but also adaptable to changing circumstances.


As time has progressed, Imdaad has recognized the industry’s trend towards integrated facilities management. This realization has led to a shift in decision-making towards offering a comprehensive variety of services tailored precisely to clients’ unique demands. Imdaad’s approach has matured beyond fulfilling contractual obligations; it now encompasses strategic initiatives that go the extra mile, delivering exceptional value and meaningful impacts to clients.


Future Plans: Expanding Horizons


Looking ahead, Imdaad has ambitious plans for the future. The company is eager to bring its integrated services to a broader region, extending its footprint beyond the UAE.


Imdaad has strategically ventured into new markets, aiming to provide its innovative facilities management solutions to a global audience. Notable expansions include operations in Oman, where Imdaad partners with be’ah (Oman Environmental Service Holding Company) to offer waste collection services in Al Batinah and Musandam Governorates.


Furthermore, subsidiary Vision Safety has embarked on an expansion journey in Turkey, focusing on sustainable fire detection and protection solutions within the fire alarm system market.


Imdaad’s joint venture with LMD, a fast-growing developer in Egypt, marks the company’s entry into the Egyptian market with a range of maintenance, material recovery, and environmental solutions to sustain a wide variety of commercial, residential, and mixed-use developments based on New Cairo.


In summary, Mr. Jamal Abdulla Lootah’s leadership has propelled Imdaad into a pioneering force, revolutionizing integrated facilities management through innovation, sustainability, and regional expansion.