TTE Facilities Management (TTE FM), a member of the Easa Saleh Al Gurg Group, is a leading provider of integrated facilities management across the UAE. The organisation has achieved an extraordinary growth trajectory over the last four years, recording a turnover CAGR of 26% and an increase of about 83% in their top-tier clients. Under the leadership of Marc Daly as Vice President, TTE FM manages over 2000 facilities across the UAE with a fleet size of 110+ vehicles, providing IFM services to various industries such as Healthcare, Education, Retail, Logistics, Financial, Utilities, Oil & Gas, Commercial & Residential properties.
Grounded by a robust 4-pillar strategy, TTE FM’s success is rooted in delivering engineering-led service excellence, fostering continuous business growth, ensuring a safe and productive work environment, and driving relentless innovation.
Service Excellence for Customers
TTE FM adopts a distinctive strategy that integrates advanced engineering expertise with facilities management services. This strategy prioritises the performance and longevity of client assets through proactive maintenance, energy-efficient retrofits, and technological integration. This enables the organisation to deliver many benefits to clients, such as increased cost certainty, improved building environments, and higher return on investment.
With a customer retention of 98%, TTE FM has won industry awards for client partnership, which surpasses the traditional FM contractual delivery, evolving into long-term strategic alliances for process improvement, asset lifecycle, building efficiency and sustainability. It conducts ASHRAE level energy audits as an accredited ESCO with certifications in Dubai, Abu Dhabi, and Ras Al Khaimah. It implements retrofit engineering solutions that optimise energy efficiency with an annual positive impact of 1.8 million kgs of CO2 savings, equivalent to planting over 80,000 trees.
Sustainable Business Growth
With a legacy that spans over 60 years, TTE FM has transformed into a renowned brand offering hard, soft, and security services alongside their asset retrofit and refurbishment expertise. This is a true reflection of the company’s ability to adapt to evolving market demands and continuously enhance service delivery across diverse sectors, delivering sustainable value to external and internal stakeholders.
TTE FM is committed to upholding the highest standards of quality and service, as reaffirmed by the ISO certifications they have achieved, such as ISO 41001:2018, ISO 9001:2015, ISO 14001:2015, and ISO 45001:2018.
TTE FM has also received training member accreditation from the British Institute of Cleaning Science (BICSc), which further enhances its reputation as a reliable and trusted partner.
In addition to certifications, TTE FM has earned industry recognition awards for Best Engineering Service of the Year, Best Client-Service Provider Partnership and Highly Commended Award for Upcoming FM Company of the Year.
Safe & Productive Working Environment for Employees
TTE FM established their state-of-the-art Skill Development Center, which provides practical tools, AV resources and hands-on training to the 1300+ strong workforce, delivering over 5400 training hours YTD in 2024.
TTE FM adopts a safety-first culture that emphasises prevention, vigilance, and early action over-reactive measures. This has helped them achieve a significant milestone in the first half of this year—recording over 1.5 million safe man-hours. This was made possible through proactive initiatives such as the Near Miss Reporting tool, comprehensive internal and external training programs, and regular awareness drives by Management.
The company also has a quarterly Rewards & Recognition program that celebrates operational excellence, employee achievements and HSE, promoting a culture of teamwork and excellence.
Beyond professional development, TTE FM prioritises the holistic well-being of its employees by organising medical camps for health checkups and providing access to platforms like Enaya, which offers free counselling sessions with licensed therapists. The employees are also encouraged to participate in community initiatives like the Dubai Municipality cleaning campaigns and the MOHRE cricket championship.
Operational Excellence through Continuous Innovation
Innovation is the driving force behind TTE FM’s operational strategy. It enables it to deliver a high-end customer experience and reach new heights, unlocking future potential at every milestone of its transformation journey. The team explores new ideas through quarterly innovation workshops and develops solutions that enhance process efficiency and service delivery.
Looking ahead, TTE Facilities Management aims to further strengthen its foundation by investing in the four pillars, emphasising service capabilities in key areas such as technology, new service lines, and sector-specific solutions. In addition, there are ambitious plans to expand its global footprint, targeting new markets in the broader Middle East & Asia to drive sustained growth and achieve excellence internationally.
